To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility district add to the water?
All of Culleoka Water Supply Corporation's water is purchased from the North Texas Municipal Water District (NTMWD), Wylie, Texas, through a contract with the City of Princeton. NTMWD takes raw water from Lake Lavon and several other sources and processes it for delivery to a number of cities, water districts and rural water supplies in the surrounding area. Some of wholesale customers of NTMWD, in addition to Culleoka Water Supply Corporation, include the City of Farmersville, the City of Princeton, the Milligan Water Supply Corporation, the City of McKinney, the City of Allen and parts of the City of Richardson.
Treated water is purchased from NTMWD. Culleoka WSC does not provide any additional treatment of the water other than to add a small amount of chlorine, if required. Chlorine is added to maintain the State of Texas required level of chlorination to prevent bacteria from developing which ensures a safe and pure water supply to our customers. Other than chlorine, Culleoka Water Supply does not add any chemicals or treatment processes to the water.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
During the summer, an "algal bloom" occurs naturally in North Texas lakes. This introduces a grassy, earthy taste to the processed water. While distasteful, algal bloom does not affect the safety or purity of the water.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.