To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
High water usage can be caused by several factors. The most common are:
1) Sprinkler Systen Use
2) Multiple programs set for sprinklers systems without homeowners awareness
3) Leaking Faucet (interior or exterior)
4) Leaking Toilet
5) Hung Toilet
6) Sprinkler System Leak
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, please call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility district add to the water?
All of Culleoka Water Supply Corporation's water is purchased from the North Texas Municipal Water District (NTMWD), Wylie, Texas, through the City of Princeton. NTMWD takes raw water from Lake Lavon and several other sources and processes it for delivery to a number of cities, water districts and rural water supplies in the surrounding area. Some of wholesale customers of NTMWD, in addition to Culleoka Water Supply Corporation, include the City of Farmersville, the City of Princeton, the Milligan Water Supply Corporation, the City of McKinney, the City of Allen and parts of the City of Richardson.
Treated water is purchased from NTMWD. Culleoka WSC retest the water from the City of Princeton to ensure potable water levels are still within the required range. Based on these tests, water quality levels maybe slightly adjusted according to (TCEQ) standards.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level by state law. Systems that use chloramine as a disinfectant must maintain a level by state law. Our disinfectant levels are tested daily to ensure safety.
During the summer, an "algal bloom" occurs naturally in North Texas lakes. This introduces a grassy, earthy taste to the processed water. While distasteful, algal bloom does not affect the safety or purity of the water.
Article: https://www.ntmwd.com/algae-gives-ntmwd-water-supply-earthy-taste-smell/
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
Please check your account online or call our office and we will be happy to help.
Why do I have to get my backflow tested?
A backflow device prevents water that has entered a customer’s private water lines from ‘backflowing’ back into the CWSC waterlines. Contaminants from pesticides and other sources could be passed to another member down the main waterlines.
CWSC goes to great lengths to ensure the safety and quality of water for our members.
Annual Backflow Testing is required for water service to continue.
If water service is discontinued due to Backflow test violations, please be aware that service will not be restored until test results are received from SC Tracking Solutions LLC, and disconnect and reconnect fees are paid in full. No after-hours, holiday, or weekend reconnections are available.
How do I check to see if I have a leak?
Turn off all water sources, including the dishwasher, clothes washer, and hoses.
Go to your meter box and look at the small flower dial on the face of the meter. If all water sources are off and the smallest dial with the flower on it is moving, water is passing through the meter. Please call a professional for help locating the problem.
